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Merchant Ratings

	Past 3 Months	Past 6 Months	All-time
Positive (4 or 5)	0	0	78
Neutral (3)	0	0	2
Negative (1 or 2)	1	1	23
Total Reviews	1	1	103
Avg Rating	1.00	1.00	3.91

Address:	13850 Manchester Rd Ballwin, MO MO 63011 - US
Website:	http://number1direct.com
Business Hours:	9AM - 5:30PM CST Mon - Sat
Sales Phone:	1-888-768-1710
Service Phone:	1-888-768-1710
Sales Email:	sales@number1direct.com
Cust Service Email:	customerservice@number1direct.com

Number1Direct

http://number1direct.com

With PriceGrabber Since 11/22/2008

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Date Reviewed: 03/13/2012
bcw777 from CA Member Since: 01/01/2010 View Member's: Reviews	This is one of the worse services I have ever received. Please be warned that Number1Direct is one of the worse customer service and most horrendous customer-friendly companies on the internet. I would not buy from them even if it meant savings of another 20% over and above any other company. In fact, I will never buy from them again. I purchased a Samsung Washer/Dryer, WA5471/DV5471 from them. First, if you are looking for quick shipping from them you will be disappointed because they don't stock their inventory. After you purchase, they in turn get the inventory from somewhere to be shipped to them, then they ship to you. It takes anywhere from 3-4 weeks out before you get it, if that. After all that shipping around, you are lucky you get it in one piece and undamaged. The Dryer that came with my Washer was damaged with a cracked front door. It took another 4 weeks to get it. In all 2 months and an attitude by their customer service. Don't buy from them!!!! They suck.	Overall Rating

Date Reviewed: 11/20/2011
eric-j-rivera from unknown Member Since: 11/04/2011 View Member's: Reviews	I receaved the best price on this site for the product I was ordering. I hope it gets delivered without any problems	Overall Rating

Date Reviewed: 11/10/2011
hoguepsy1 from unknown Member Since: 09/29/2007 View Member's: Reviews	I have been very pleased with web site, pricing, and business philosophy. We will see how this goes as the order proceeds.	Overall Rating

Date Reviewed: 11/03/2011
bjbowman1 from unknown Member Since: 10/25/2011 View Member's: Reviews	Easy website to use. Large selection of appliances. Best prices I could find.	Overall Rating

Date Reviewed: 11/02/2011
michaelmgold from unknown Member Since: 02/18/2006 View Member's: Reviews	The refrigerator arrived with a scratch on the door. They said that they couldn't do anything to fix it because the warranty does not include 'cosmetic' problems. The shipping box was not damaged - it looks like it left the factory this way. I can't tell if the problem is with number1direct.com or with the manufacturer - Samsung. I might recommend them to a friend but I would warn them about my experience with this merchant.	Overall Rating

Date Reviewed: 10/26/2011
willbt from unknown Member Since: 10/26/2011 View Member's: Reviews	Shipping company had one story and Number1Direct had another. Turned out that Number1Direct lied about attempting to contact me. Price may look good, but the hassle and dishonesty make this a company to avoid.	Overall Rating

Date Reviewed: 10/26/2011
ajpotak from unknown Member Since: 08/23/2011 View Member's: Reviews	This is our second attempt to purchase appliances - we canceled our first order after waiting 1 month to find out that LG would not ship to the US-- Not sure exactly what happened - was not going to use them again EXCEPT the prices are unbeatable!!!	Overall Rating

Date Reviewed: 10/05/2011
elaine.applebee from unknown Member Since: 09/15/2011 View Member's: Reviews	web site easy to use and navigate promp reply to email no problems everything went smoothly i would order from them again!	Overall Rating

Date Reviewed: 10/05/2011
gigesch from unknown Member Since: 09/19/2011 View Member's: Reviews	easy to navigate site	Overall Rating

Date Reviewed: 09/30/2011
lab100 from CA Member Since: 09/30/2011 View Member's: Reviews	This company runs a bait and switch on shipping. Don't believe their "free shipping" come on; it is a lie. After I was quoted a firm, fixed price for 3 appliances and paid for them, the company notified me out of the blue that I owed a "shipping surcharge" of $138. The surcharge never came up through the purchase process, and was contrary to their ad and the notation on my invoice saying shipping was free because the amount of my purchase exceeded $999. Speaking with a supervisor got me nowhere. I did later complain to my state's Attorney General because I believe Number 1 Direct runs a systematic scam on the consumer by adding a surcharge after the total price has already been agreed to. STAY AWAY FROM THIS DISHONEST COMPANY. I hope they get indicted. I will never do business with them again.	Overall Rating

Date Reviewed: 09/30/2011
dsypel from unknown Member Since: 09/14/2011 View Member's: Reviews	good site and all that I expected.	Overall Rating

Date Reviewed: 09/28/2011
mccorkling from unknown Member Since: 09/12/2011 View Member's: Reviews	Great prices and nice selection.	Overall Rating

Date Reviewed: 09/25/2011
lverrier from unknown Member Since: 09/09/2011 View Member's: Reviews	The website is easy to navigate and there are good reviews for this merchant	Overall Rating

Date Reviewed: 09/25/2011
edduff from unknown Member Since: 09/07/2009 View Member's: Reviews	Great Price, order from home	Overall Rating

Date Reviewed: 09/21/2011
sfored from unknown Member Since: 09/05/2011 View Member's: Reviews	It was easy and the prices were very reasonable.	Overall Rating

Date Reviewed: 09/21/2011
JMFCPA from unknown Member Since: 09/05/2011 View Member's: Reviews	EXCELLENT WEBSITE, PRICES AND EASE OF USE. BEAT A BUIYNG CLUB WE BELONG TO BY $300.	Overall Rating

Date Reviewed: 09/19/2011
rmpbailey from unknown Member Since: 08/23/2011 View Member's: Reviews	Some confusion - some pages read free shipping, another required $99 shipping, which is pretty steep for 35 lbs. I had to call to find out where order was. I was told each order is made at time of order, so it takes 3-4 wks. No where in the order process did it what the deliver time would be, much less 3-4 wks. When it was finally shipped, it was shipped via UPS Ground - I seriously doubt UPS would charge $99 to ship a 35lb box by ground. Order cost too much to ship, took too long, no communication about delivery time, I received an email saying my order had been shipped and would arrive by 9/6/11, only to find out the label had been printed and that was all. When I called customer service, she had no idea why I received that email. While very apologetic, still not a good start. I will not use Number1Direct again.	Overall Rating

Date Reviewed: 09/19/2011
karenra from unknown Member Since: 09/03/2011 View Member's: Reviews	great prices and easy site to navigate through.	Overall Rating

Date Reviewed: 09/16/2011
shahinnaji@yahoo.com from unknown Member Since: 02/01/2010 View Member's: Reviews	Excellent website.	Overall Rating

Date Reviewed: 09/13/2011
kpope1224 from unknown Member Since: 08/28/2011 View Member's: Reviews	good product selection	Overall Rating

Date Reviewed: 09/08/2011
ajpotak from unknown Member Since: 08/23/2011 View Member's: Reviews	Wow =-great prices	Overall Rating

Date Reviewed: 09/05/2011
gnkaras from unknown Member Since: 01/03/2011 View Member's: Reviews	Very good price for this item. Free shipping is excellent!	Overall Rating

Date Reviewed: 08/29/2011
pchoharis from unknown Member Since: 08/12/2011 View Member's: Reviews	I tried to use the go back button to find another seller once I realized shipping was extra and they placed my order anyway. Now they're not picking up the pohne!	Overall Rating

Date Reviewed: 08/26/2011
annie.hand from unknown Member Since: 08/10/2011 View Member's: Reviews	so far I am satisfied with this service and site. Have used this site before and have had good experience.	Overall Rating

Date Reviewed: 08/21/2011
mr.dan.thomson from unknown Member Since: 08/05/2011 View Member's: Reviews	First time i used this site and from what i experienced will return to this site when I'm in the market for appliances	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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